Your home insurance covers your phone. Right up until it leaves the house.
In the US and Canada it follows you into the street by default. In the UK it doesn't, unless you ticked a box most people never tick. And on both sides, it's the excess that decides whether claiming is worth the paperwork.
Does home insurance cover a stolen phone? The answer turns on the one question your insurer will ask first: where were you? If the answer is “at home”, the claim is straightforward and it usually ends well. If the answer is “on the street”, it depends on which country you signed in, on a box you ticked or didn't three years ago, and on a number printed small on your schedule. Better to read all that now than on a pavement at 11pm.
Location decides everythingThree identical thefts, three different answers
Same handset, same thief, same half-second of distraction. Change only the address, and your policy stops saying the same thing.
Market by marketWhat your policy actually says
| Market | Stolen at home | Stolen in the street | What you need to have bought |
|---|---|---|---|
| United Kingdom | Yes, under contents | No, unless extended | Personal possessions cover: up to £2,000 per item with LV=, £5,000 on its Home Plus tier |
| France | Yes, from the entry-level tier | No, unless extended | A nomadic multimedia devices option, or the top tier of the contract |
| United States | Yes | Yes, by default | Nothing: off-premises coverage is included in most renters policies |
| Canada | Yes | Yes, by default | Nothing required; scheduling the item on a rider removes the deductible on that item |
Read the top row twice if you travel, because that's the one that costs money. A UK policyholder crosses the Channel or the Atlantic with exactly the cover they had in London: none, if the extra was never bought. Which is precisely the trap we mapped out for students in the exchange and study-abroad guide.
The excess is almost always bigger than the phone
This is the wall most single-device claims hit. Sonnet tells its own customers straight: if your policy deductible is higher than the value of the item, you will likely be replacing it out of pocket, and its worked example is a $500 device against a $1,000 deductible. TD Insurance builds its teaching example on that same $1,000 figure, then adds the part nobody calculates: filing small claims can cost you your claims-free discount at renewal.
Do the arithmeticA $1,200 phone, snatched in the street
Run the numbers cold, once, tonight. It takes four lines and it will save you half a day building a file that pays nothing.
An illustration, not a schedule. The depreciation applied depends on your contract, and replacement cost cover changes the outcome completely: the Insurance Information Institute notes that actual cash value policies deduct for depreciation, while replacement cost coverage is pricier and is often worth the difference. The only number that matters is yours. Pull up your schedule and find the word “excess” or “deductible”.
It's the same conclusion we reached in the true cost of a stolen phone: the price of the handset is never the price of the theft, and insurance only reimburses the easiest part to replace. The hours spent re-securing accounts, the photos never backed up, the line dead for two days: none of that appears in any column.
The one protection with no premium, no excess and no receipt to dig up.
This whole page is about what happens afterwards. The LOCKÜP™ strap works before: your phone stays attached to your wrist when you pull it out on the pavement, on the Tube, at an outside table, one hand on your bag and one on the handset. Nobody snatches it, it doesn't drop, and you never have to say the word “excess” out loud.
- On and off in one second
- Holds over 100 lb
- Works with iPhone and Android
- Designed in Quebec
Before you callSeven lines to check on your policy
- The excess or deductible line. If it is higher than what the handset is worth today, claiming costs you more than it returns. Read this line first, not last.
- Replacement cost or actual cash value. That one piece of vocabulary changes the cheque by half. Actual cash value deducts depreciation; replacement cost pays to replace.
- Away-from-home cover. In the UK, look for the words “personal possessions”. In France, “biens nomades”. If the words are not in your policy, the street is not covered.
- The single-item limit. An away-from-home extra is not unlimited: with LV= it stops at £2,000 per item, and anything above that must be listed separately.
- The notification deadline. It is written into your conditions and the clock starts at the theft, not at the moment you notice. Miss it and the best policy in the world is worthless.
- Proof of ownership. Sonnet requires a receipt or equivalent, which is also what sets the value of the stolen item. Photograph your device invoices tonight and store them somewhere other than the phone.
- The IMEI number. Police need it to have the handset blocked, not just the line. Dial *#06# to display it, write it down, then follow the steps to block a stolen phone by IMEI.
Once you know those seven lines, deciding whether to claim takes thirty seconds. And if you want the full map of the other options, we have already built it: the four insurance routes that cover a stolen phone, and above all the six traps in your credit card's mobile device insurance, which is often the only cover genuinely scaled to an object at this price.
Frequently askedHome insurance and a stolen phone
Does home insurance cover a phone stolen in the street?
It depends entirely on the country. In the US and Canada, yes by default: most home and renters policies include off-premises coverage, which follows your personal property outside the home, including while travelling. In the UK, no: the basic contents cover stops at your front door, and theft outside is only covered if you bought personal possessions cover as an optional extra. France works the same way, with a nomadic multimedia devices option. Check for those exact words in your policy before counting on it.
What is the excess on a stolen phone claim?
Whatever your home policy's excess is, and that is exactly the problem: it was never calibrated for an object at this price. TD Insurance builds its examples on a $1,000 deductible, and Sonnet warns customers that once the deductible exceeds the item's value, you are better off replacing it yourself, using a $500 device against a $1,000 deductible as the example. Two exceptions: an item scheduled on a rider, which carries no deductible at Sonnet, and replacement cost policies that pay the new price.
Do I need a police report to claim for a stolen phone?
Yes, and file it immediately, for two reasons. The first is contractual: no insurer opens a theft file without a crime reference number. The second is technical: it is the police report that triggers blocking of the handset itself rather than just the line, and gets the device onto the stolen equipment register so it can be identified if it resurfaces. Get the report number, the IMEI and the timestamp into the same email to your insurer.
Will claiming push my premium up?
That is the invisible cost. TD Insurance states it for its own customers: filing small claims may mean losing your claims-free discount at future renewals. In other words, a cheque for a few hundred dollars today can be repaid in higher premiums for several years. Always compare the net figure you expect, once the excess and depreciation are taken off, against what the claim may add to your contract.
How long do I have to report the theft to my insurer?
The deadline is written into your policy conditions, and it is usually short: in France it is generally five working days. The clock starts at the theft, not at the moment you realise. The right reflex is to handle all three steps within the same hour: lock and locate the device remotely, report it to the police, then notify the insurer. What you do in the first half hour after a theft matters as much as the policy itself.
The best policy is the one you never have to open.
Read your excess tonight. Then make the whole question theoretical: a phone attached to your wrist doesn't get snatched.
Explore the LOCKÜP collection →Sources: LV= General Insurance, “Guide to personal possessions insurance”, 17 December 2025: home insurance covers theft of and damage to things in your home, and cover away from home can be provided as an additional extra; the LV= optional extra protects items up to £2,000 per item, £5,000 on Home Plus, covers mobile phones, cameras, jewellery, watches and laptops worldwide, and up to £500 of cash and cards · Insurance Information Institute (Triple-I), “Your renters insurance guide”, 2026: most renters policies include off-premises coverage, meaning belongings outside the home are covered against the same disasters listed in the policy, for example property stolen from your car or a hotel room while travelling; actual cash value policies include a deduction for depreciation while replacement cost coverage is pricier; worked deductible example of $500 · Sonnet Insurance (registered with the Autorité des marchés financiers, no. 2000434353), “Are my valuables covered for theft when travelling?”, 2 July 2019: personal property is covered if stolen by a stranger, at home and on holiday; if the policy deductible is higher than the value of the item, the customer will likely replace it out of pocket, using the example of a $500 camera against a $1,000 deductible; proof of ownership required; no deductible applies to a scheduled item · TD Insurance, “How does a home insurance deductible work?”: worked example built on a $1,000 deductible; where the cost is lower than the deductible it does not make sense to file a claim; filing small claims may forfeit a claims-free discount at future renewals; inverse relationship between deductible and premium · MAIF, “Assurance et vol de téléphone portable”, updated 20 March 2022: the location of the theft determines whether the claim is covered; outside the home, some contracts only cover phone theft if a specific extension has been taken out, either the nomadic multimedia devices option or the most comprehensive tier; notification deadline generally five working days; the police request handset blocking from the operator within one to four days · Insurance Times, “UK accounts for 40% of European phone theft claims”: UK mobile phone theft saw another summer spike, with notifications up 21% on the same period last year. Written by the CARRY U team. Updated 15 September 2026.
