Refund policy
Return and Refund Policy
Last updated: July 2026
Window: 30 days from delivery. We want you to be completely satisfied with your purchase. You have 30 days after receiving your order to request a return.
Eligibility
- the item must be in the same condition you received it: new, unworn, unwashed, unused;
- with tags attached and in its original packaging;
- with the receipt or proof of purchase.
Final sale
All items purchased at a discount of 40% or more are FINAL SALE: no exchanges, no refunds.
How to return an item
- Email us at info@carryu.ca to request a return. Items sent back without a prior request are not accepted.
- Return address: CARRY U, 388 rue Blainville Est, suite 702, Sainte-Therese, Quebec J7E 1N4, Canada.
- Return shipping is at the customer's expense. We recommend a service with a tracking number: CARRY U is not responsible for packages lost in return transit.
- A $10 restocking fee applies.
Damaged or incorrect items
Please inspect your order on arrival. If an item is defective, damaged or incorrect, contact us right away at info@carryu.ca so we can assess the situation and make it right.
Refunds
Once your return is received and inspected, we will let you know whether the refund is approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post it. If more than 15 business days have passed since approval and you still see no refund, write to us at info@carryu.ca.
Contact us
CARRY U · 9489-8608 Quebec Inc. · info@carryu.ca · 388 rue Blainville Est, suite 702, Sainte-Therese, Quebec J7E 1N4, Canada